Cancellation & refunds

This policy covers Tablio platform subscriptions and prepaid WhatsApp credits supplied by Damz. Food orders and restaurant payments are handled separately by the restaurant.

Cancel a subscription

The business owner can request cancellation in Account & billing. An active plan continues until the end of its paid billing period, and renewal stops according to the confirmed provider status. Check the refreshed billing status after cancellation. Cancelling does not automatically refund previous charges or erase saved business records.

Request a refund or report a charge

Contact theindieedeveloper@gmail.com with your account email, charge date, payment reference and a description of the issue. Do not send passwords or card details. We review duplicate charges, billing errors and service-related refund requests individually. A refund is confirmed only when approved and recorded by the payment provider; submitting a request alone does not guarantee approval.

Prepaid WhatsApp credits

Credits cost ₹0.50 per direct utility bill to an Indian mobile number and are shared by all cafés in your business. They do not renew automatically. An active trial or subscription is required to send; unused credits remain in your account when access ends. One credit is reserved before each send. An explicit provider rejection restores the credit; an uncertain result remains reserved until support verifies it. Provider acceptance does not guarantee delivery. Contact support for unused-credit refund requests, duplicate charges or uncertain sends. Approved refunds reduce your credits proportionally; payment disputes may pause sending.

Restaurant orders

For a missing item, cancellation, food quality concern or guest bill refund, contact the restaurant directly. Restaurant staff control fulfilment and refunds from their own merchant account. Tablio support can help investigate an application issue but cannot independently promise a refund on a restaurant’s behalf.

Payment status

If a payment is pending or a browser closes during checkout, refresh its status before paying again. A checkout return page alone is not proof of a successful payment. Refund posting times depend on the payment provider and the customer’s bank.

Operator: Damz. Updated 24 October 2026. Service terms · Privacy notice

Plan changes and Free menus

Higher-tier upgrades and same-tier café capacity increases start immediately after successful payment, with a fresh billing period at the full displayed price. Unused old-plan time is not automatically credited, refunded or carried forward; the checkout review discloses this before authorization. Downgrades, capacity reductions and interval-only changes start after current covered access ends. We cancel current base and add-on renewals before creating replacement checkout. New features and capacity require a verified replacement payment. A paid upgrade replaces its previous base plan permanently. Cancellation stops renewal while the current paid period continues; after it ends, Free applies unless another independently valid trial or complimentary entitlement remains. A superseded base plan does not resume. Existing extras remain usable until their own paid periods end; buy extras separately on the replacement unless they are included. Leaving checkout unfinished does not restore cancelled renewals. Cancelling a base plan also cancels all add-on and replacement renewals. After paid or trial access ends, the Free tier provides menu editing and read-only QR menus, with no online orders or paid operating tools.